Privacy Policy

At The Law Offices of Susan Bristow Ford LLC dba Res Nova Law (“the Firm,” "Res Nova Law," "we," "us," or "our"), we are committed to safeguarding your privacy and protecting the confidentiality of the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and retain your information when you access our website, www.resnovalaw.net (the "Website"), or engage with us through other related services (collectively, the "Services").

By using our Website or Services, you agree to the terms set forth in this Privacy Policy.

1. Information We Collect

We collect only the information that is necessary to fulfill our professional obligations and provide legal services effectively. This may include:

• Full name
• Email address
• Phone number
• Details about your legal inquiry
  

We collect this information when you voluntarily provide it—such as when you complete a contact form, schedule a consultation, or communicate with our firm via email, phone, or other channels.

Note: We do not collect sensitive personal information (e.g., Social Security numbers, financial account information) unless it is necessary for legal representation and you have expressly provided it.

2. Information from Minors

Our services are intended for individuals aged 18 and older. We do not knowingly collect information from children under 18. If you believe we have unintentionally collected information from a minor, please contact us immediately so we can take appropriate action.

3. SMS Communication & Consent

If you choose to opt into SMS communications, we may contact you via text message for the following purposes:

• Appointment reminders
• Case status updates
• Billing notifications
  

Message Frequency: Up to 5 texts per week
Carrier Charges: Standard messaging and data rates may apply

How to Opt In:

• Verbal consent
• Submission through online forms
• Written consent (physical or digital)
  

How to Opt Out:

• Reply “STOP” to any message
• Contact our office directly via phone or our Contact page
  

Need Help? Reply “HELP” or reach out to us directly.

We do not sell, lease, or share your SMS data with third parties for marketing purposes.

4. How We Use Your Information

We process your information to:

• Communicate with you regarding your inquiry or case
• Provide legal representation and related services
• Fulfill legal or regulatory obligations
• Maintain and improve the security and functionality of our Website
  

Legal Basis for Processing:

• Your explicit consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate interest in operating and improving our firm’s services
  

5. Disclosure of Your Information

We do not sell or rent your personal data. We may share your information only:

• With service providers who support our operations (e.g., IT, billing), under strict confidentiality agreements
• As required by law or legal process
• To protect the rights, property, or safety of Res Nova Law or others
• With your explicit consent
  

6. Data Retention

We retain personal information only for as long as required to fulfill the purposes outlined in this Policy or to comply with applicable legal obligations. Once retention is no longer necessary, we securely delete or anonymize your information.

7. Security Measures

We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, misuse, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure.

8. Data Breach Notification

In the event of a data breach that impacts your personal information, we will notify you in accordance with applicable laws, using email or by posting a prominent notice on our Website.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Request access to your data
• Correct inaccuracies
• Request deletion (subject to legal limitations)
• Withdraw your consent at any time (including SMS opt-out)
  

To exercise any of these rights, please contact us directly using the information below.

10. External Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of external sites before providing them with your information.

11. Updates to This Policy

We reserve the right to modify or update this Privacy Policy at any time. Updates will be posted on this page and indicated by the “Effective Date” above. Continued use of our Website or Services following any changes constitutes acceptance of those changes.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Res Nova Law
(503) 388-3110
info@resnovalaw.net
www.resnovalaw.net

This Policy is accessible from the footer of each page on our Website.

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